Refund Policy
This policy explains how refund requests are handled for digital art, merchandise, and related purchases.
1. Digital Products
Because digital art may be delivered or made available immediately after payment, completed digital-product sales are generally final once the download or access has been provided, except where required by law or as stated below.
2. When a Refund May Be Considered
- Duplicate transaction
- Confirmed billing error
- Technical failure that prevents delivery and cannot reasonably be corrected
- Administrative cancellation by VIP Sobre Ruedas
- Any refund or cancellation required by applicable law
3. Participation Numbers Associated With a Refunded Purchase
If an eligible digital-art purchase is refunded, reversed, charged back, or cancelled, any participation number that depended on that purchase may be voided or removed from the drawing to the extent permitted by the Official Rules and applicable law. A no-purchase entry remains available under the Official Rules.
4. Merchandise
Physical merchandise, when available, may have separate return conditions based on item condition, shipping status, hygiene considerations, customization, or other product-specific requirements. Those conditions will be shown at the time of sale.
5. Fraud and Abuse
VIP Sobre Ruedas may deny or investigate refund requests involving suspected fraud, duplicate claims, abuse, payment manipulation, or attempts to retain benefits after a payment is reversed, subject to applicable law.
6. How to Request Help
Contact us with your full name, purchase email, order date, and a short explanation of the issue.
Email: admin@vipsobreruedas.com
WhatsApp: 321.365.3170
7. Legal Rights
Nothing in this Refund Policy limits consumer rights that cannot legally be waived under applicable federal, Florida, Puerto Rico, or other controlling law.